FAQ

Questions & Answers

 

What is your typical process for working with a new customer?

  • The first step for new customers is to contact us by phone, text, or email and describe the full scope of work, project, and/or issues. 

  • If it's for computer support we can usually start resolving issues almost immediaely.

  • Any on-site work thats needed can be scheduled with the technician.

 

What education and/or training do you have that relates to your work?

  • All of our technicians have gone to school for a degree and/or certification to be able to provide professional IT services, support and consulting.

Do you have a standard pricing system for your services? 

  • case by case usually. We do offer a subscription option for remote support

How did you get started in this business?

  • I personally got started when I was young and always tinkering with new techology, ie; cell beepers cell phones video game consoles, stereos and computers. That love and passion for tech turned into troubleshooting and repair and school and a career!

 

What types of customers have you worked with?

  • We've worked with all kinds of customers there is from young and old tall and small to savy and not so savy! Business and residential 

 

Describe a recent event you are fond of.

  • We support over 15 thousand remote clients across the United States and Canada and still answer the phones on the first ring and NEVER out source our support outside of the US! 

 

What advice would you give a customer looking to hire a pro in your area of expertise?

  • We always recommend to shop around and do your research in who you hire! With a 5 star rating across all platforms for over 5 year running, we are confident in our reputation as a legitimate, affective, trustworthy source for all of  your IT needs!