Refund Policy

For subscription and Onsite tech services

REFUND POLICY PAYMENT


Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Ordered. All payments against the plan orders will be collected by US Tech Support, LLC on behalf of US Tech Support, LLC, US Tech Support, LLC has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been made. 

You understand that certain Service Plans have different lengths of time that are allotted to you based on the plan you pick. 1 year, six months, or 30 days.  The amount paid will not be refunded if work is completed by any agent or technician. All plan amounts and tax under this clause or a relevant Plan Order, is payable at the time of commencement of the Service Plan. 

When you purchased the Service, you agreed to a specific price and plan, where such plan maybe for a term of 1 year 6 months or 30 days.. All terms of Service Fee and/or any other fee payable under any mode of payment for a Subscription shall be set forth in the applicable Plan Order. Similarly, some plans may offer a discount; Senior, student, or veteran. You agree to maintain your Service and the bundled services for the applicable term. If you signed up for a Term Plan or a Bundle Discount, the price available with those plans is valid until one of the following occurs: (1) the Term Plan expires; (2) you drop one of the US Tech Support, Inc services you were required to purchase to receive the special rate as notified to US Tech Support, Inc; or (3) You terminate the agreement/Service Plan before the expiry of the relevant term and forfeit your subscription price. No refund wioll be issues once issues are resolved by an employee of US Tech Support, Inc.

On-site services & Equipment

When a customer agrees to on-site services and equipment & payment is made, there are no refunds for services or opened equipment. For consideration of refunds of unopened equipment, a manager will have to approve of the refund and verify equipment has not been opened or configured to approve the refund. 

If the customer is not pleased with any services performed a manager can approve refunding labor hours for tech in dispute.


CREDIT CARD BILLING


You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize US Tech Support, LLC to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize US Tech Support, LLC and/or any other company who bills products or services, or acts as billing agent for US Tech Support, LLC to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide US Tech Support, LLC with updated credit card information upon US Tech Support, LLC's request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither US Tech Support, LLC nor any US Tech Support, Inc affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer.

Any disputed charges for equipment shipped or installed will be reported to authorities as theft. Any returned equipment must be sealed in original boxes to qualify for return approval by a manager. 

REFUND POLICY

For subscription based plans; a full refund will be issued if US Tech Support, LLC has not been able to resolve even a single issue for you within the first 30 days of the subscription. If there are one or more resolved issues, the fees for the Subscription Service will not be refundable. Notwithstanding this US Tech Support, LLC may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer. 

For subscription incident based plans, you will be eligible for refund when any of the following criterion's are met:
1. You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
2. The issue is out of scope for the particular plan 
3. 15 days have not passed after the issue was last worked upon by an US Tech Support, LLC

US Tech Support, LLC incurs the cost of dispatching a technician onsite. All refunds to subscriptions and plans US Tech Support, LLC at its sole discretion and on a case by case basis.
All refunds to incident based plans will only be issued if the following criterion's are met: 
a) The problem has not been resolved and US Tech Support, LLC technicians have not worked on it for 2 full weeks.
b) It is a hardware issue and / or the issue is out of scope for the particular plan.
Refund amount shall be directly credited to the credit card or a check will be mailed.

c)There is no refunds for equipment that's been installed.

RENEWAL POLICY

There is no automatic renewals. We don't store your payment information on our system to ensure your card security on our end.